STORE POLICY

These terms and conditions outline the rules and regulations for the use of our e-commerce website (the “Site”), which offers hair products and accessories.

• By using this Site, you confirm that you are at least 15 years old or have parental/guardian consent to make purchases.​

• We reserve the right to modify or update these terms at any time without prior notice. It is your responsibility to review this page periodically for changes.

• We offer a range of high-quality hair products and accessories. Our products are carefully selected to meet diverse hair care needs and styles, with options suitable for all hair types and preferences.​

• All prices listed on the Site are in AUD and include applicable taxes unless stated otherwise.

• We accept various payment methods, including credit cards, debit cards, and third-party payment providers such as PayPal or Stripe.

• We reserve the right to adjust prices or offer promotional discounts without prior notice. However, the price at the time of your purchase will remain valid for that transaction.

• We ship to Australia via Australia Post. Shipping costs are calculated at checkout based on your location and order size.

• Orders are processed within 7 business days. Delivery times may vary depending on your location.

• Delayed or Lost Shipments: If your order is delayed or lost, please contact us, and we will do our best to resolve the issue.

• Due to the nature of our hair products and accessories, we are unable to accept returns or issue refunds for opened, used, or tampered products. If there is an issue with your order (e.g., incorrect product or damaged goods), please contact us within 3 days of receiving your order, and we will address the issue.

• To purchase products, you must create an account on the Site. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

• If you suspect any unauthorized use of your account, notify us immediately.

• All content on this Site, including logos, images, text, and product descriptions, are the intellectual property of Katie Lauren. Unauthorized use of any content on this Site is strictly prohibited.

• We are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and store your information.

• Katie Lauren is not responsible for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or services.

• Our total liability for any claims related to your purchase will not exceed the amount you paid for the specific product in question.

• These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts of Australia.